This is obviously targeting business users, rather than for personal use (where it actually might be fun to use), but if you have a business and you're thinking of using any bot to automate something as important (crucial, even) as Customer Support/Service...be VERY CAREFUL.

Yes, it might be okay to use this to answer a very specific, FAQ-type query, but anything more? Not for me.

If a customer gets even a wiff of being "fobbed-off", or not prioritised (as a less than 100% accurate, appropriate response would do), you're looking for trouble. And when you're dealing with customers, you shouldn't be cutting corners, or automating.

They're the lifeblood of your business and should be treated that way. Anything less and you leave yourself very vulnerable.

Okay, rant over :)

Nothing wrong with the tech that I can see - and as i say, could be useful if used sparingly, and very carefully - I just fear some will see it as a short-cut to automate everything. Nice hunting!