Converting sales is a difficult task for any business but for some, it's much harder. Whether you're a B2C or B2B company, your sales team works tirelessly to reach their quota and help the business achieve its goals. However, no matter how hard they work, it seems like your sales team can't lure in enough willing buyers. You know what they say, work smarter, not harder.
It doesn't matter how much effort you are putting into the sales operation; it won't make a difference if you're going in the wrong direction. There are reasons why your company is struggling with making sales, and you need to understand them before coming o a solution.
You Haven't Adapted To Change
The economic climate changes whenever a new wave of innovation and technology hits. Hence, if your business isn't making as many sales as before, it might be because you are using obsolete systems. Ever since the proliferation of social media, analytics, and big data has come onto the scene, things have changed.
To get ahead of competitors, it's crucial that your company adapt to these changes. Take big data and analytics, for instance. Many companies still haven't embraced the importance of data and trends that you can derive from it. Once you do, you'll begin to understand many things; why a sales drive failed, why you're losing customers, and what makes a marketing campaign powerful.
You're Putting a Cap on Commissions
For your sales team, motivation is knowing that, on a good day, they can take home a huge commission without worrying about capping. Capping commissions can stop your sales team from closing more sales and striving to go higher than a specific quota. Numerous studies prove that putting a cap on commissions can hurt overall revenue and productivity.
The results of such studies conclude that companies should remove caps from commissions. Once respective companies did so, they saw their revenue rise by almost ten percent. So don't worry about having to pay your sales representatives large commissions, because they probably helped your company make a huge profit.
You're Not Following Up On Every Lead
Sales representatives seem to lose their enthusiasm to follow-up with every lead they come across. Instead, they only work towards ones they feel like they can convert. This guesswork makes things very confusing, especially since your sales team is relying on their gut feeling rather than an objective factor.
Take out records of how much your sales team has followed up with old leads. The reason for poor sales could be that they are ignoring certain leads, which results in your company closing fewer sales. It's crucial that you remember how every consumer is a potential customer in one way or another, so it's best never to ignore a lead.
Inadequate Marketing
All parts of a business have to work together to drive sales and boost customer retention. The marketing department of a company plays an integral role in giving sales representatives the leads they need. It often happens that a marketing team is unable to deliver qualified leads to sales representatives.