"Wa-man lam yasykur an-nas lam yasykur Allah"
Who will not be grateful to man then he does not give thanks to God.
(Abu Dawud and At-Turmuzi).
This Hadith means, among other things, that who is not grateful for the good of human beings, he will not be grateful for God because the goodness of others he receives is sourced from Allah as well.
Nathaniel Lambert, a psychologist in the journal Psychological Science says, "When we express gratitude to someone, we will focus more on the good things that the person has done to us. This will make us more focused on the positive things in your relationship and him. "
In research conducted Lambert known, the majority of respondents who expressed their gratitude to the nearest person feel the relationship becomes stronger. "People who get a thank you will also be moved to do the same," he said.
Lambert explains, in today's modern life, we tend to struggle with personal gain. "We often look for what people have not done for us. This is where the importance of thanks because he can change the negative focus to be positive, "he said.
"Thank you", the phrase may be spoken often. But you know, behind the simple word that was stored potential to achieve greater profit. Can not believe it?
According to the study, when thanking the consumer, the businessman has invested. Consumers who are happy with the friendly service will usually keep the desire to return to you and notify colleagues or the people around him about the service you apply. Automatically, your business has been recommended and profitability will come by itself.
Then, how to effectively and efficiently express gratitude to the people who have made your business successful, including employees, customers and vendors? The Entrepreneur.com page exposes it as follows.
Specifically in thanking you
"I really appreciate what you have done today. Thank you very much. "
People will love to hear it but only for an instant because it is too general and unclear. When you say thank you, say more specifically. So the person receiving the thank you will keep remembering it.
Say thanks to the person right away when he is making a meaningful contribution to the success of your business. For example, an employee has successfully addressed customer complaints over the phone very well. Thank him for the efforts he has made.
Appreciate the process
This expression of gratitude is for them ie consumers, employees and vendors, not for your own sake. Thus, thanksgiving must be based on what others have done, not for their own benefit.
Take for example an employee who successfully overcomes customer complaints as mentioned above. Do not say, "Thank you for helping me deal with customer complaints." It's best to say, "I'm really happy with how you deal with customers who are experiencing such difficulty. You are really patient and respectful."
The point is to show that you know a person's performance or contribution to your business continuity and apply the best way to appreciate it. It is a very valuable thing.
Use the old way
Today is the digital age. The era in which electronic mail, SMS, Facebook, Twitter plague into the business world. Practically it expresses gratitude through these digital devices. But the weakness, the resulting effect will seem ordinary and easily forgotten. To give extra service to consumers, instead of using social media use old ways like greeting cards wrapped neatly with envelopes and sent by post, courier or delivery service.
Instead of a word of thanks, take your time to put together a sentence that can add to the level of consumer confidence in your business, such as "I know you can do business (or buy goods / services) from other companies, but you choose us. thanks. We will keep this business relationship as well as possible. "
Well, try implementing these tips and see if it affects the progress of your business? Happy doing business.