Many taxi service providers are emerging in the market. There is heavy competition as to who will succeed and survive in the industry for a long period of time.
For a taxi-business to run successfully, drivers are one of the most important resources. Without them, the taxi-service is impossible to run. It is important to gain the loyalty of the drivers and retain them with the firm for a long time. Many entrepreneurs will be wondering about how not to lose a valuable driver. Here are a few suggestions that will help you in doing so:
Ensure safety:
The top priority is any retention process is to ensure the driver that his/her safety is the most important aspect and not anything else. Invest more in giving them sessions on safety, driving, and customer handling. Provide them with safety signs that will help them during an emergency.
Appreciate the performance:
Excellent work should not go unnoticed! Recognizing the hard work and effort of a driver is definitely a bigger form of motivation. Appreciate the work they have delivered with a small gift and a speech. Spread the news about the achievement of the rest of the drivers to make them competitive. Drivers who are appreciated for the work are always believed to stay for a longer time. Set goals or targets for the drivers to obtain their best performance. If they work towards an objective, they will achieve more.
Build a connection with the drivers:
A strong rapport between the driver and the service provider is essential to retain them. You will know the positive and negative side of the business and areas that need development. Keep them in the comfort zone and consider their suggestions when you make decisions with regard to drivers. When they feel that you are open to communication, they will automatically have the urge to stay for a longer time and work efficiently. Arrange for a gathering once in a while to talk to the drivers.
Referrals:
Construct a referral program in the Uber Clone app to retain the drivers. Ask them to refer to other drivers who can join and provide them with unique referral codes. When a new driver referred by the existing driver joins, then the old driver will get rewards after the new driver completes a fixed number of rides. Providing them with rewards will increase the chances of retention. This will influence other drivers to bring in more new people.
Stressbusters:
Drivers have to drive around the city the entire day, so it would be relaxing if they had some fun activities from time to time. Invite the family of the drivers and conduct a few games and have a good meal with them. This will form a strong bond with the drivers, and they will feel the support you are offering. This is another way to gradually improve the retention percentage.
Incentives:
Drivers will work to the fullest when there is a desired goal to reach. So, design an incentive system, and it will surely make the drivers work hard and stay for a longer time. Fix the number of rides they have to take up in order to get incentives. On achieving the number, provide them with good incentives. The Uber Clone Script included in the app will let them keep track of the number of rides remaining to achieve the target.
If you wish to be the king in the taxi-business industry, then you can use these simple ideas to retain the drivers. They are a major part of your business. Only if they put in their entire effort, your business will be taken to greater heights. So, make sure they work with comfort and obtain their trust to retain them for an extended period of time.