Some users have reported an issue when switching from Tezbox to Galleon using their Ledger device. When choosing the “Tezbox Derivation Path,” some errors can appear like “Connection refuse by the ledger.” This is a common issue and not something to panic about; your Tezos is still safe. Since your Ledger device stores your private key on the device and not through the internet, it is safe to implement your device with the online Galleon. Private keys are universal tools that verify ownership on the blockchain, so even if Tezbox stops working, the information can be inputted on other wallets and work without interruption. The Galleon wallet allows users to interact with their cryptocurrency in simple interphase, while also allowing Tezos to be delegated. Galleon has been growing popularity as its graphical interphase is easy to use and allows anyone to join and hit the ground running.
Introduction
Today we are going to go over the steps needed to fix the standard error “Connection refused by Ledger” when users are switching over from Tezbox to Galleon. Most of the issues that cause this stem from users selecting the “Tezbox derivation path” on Galleon. The fix is straightforward and can be done in a few steps. The total time it should take to resolve this issue is three minutes. If you have gone through each step below and still have questions, feel free to comment in the section below and we will get back to you with help.
Steps to fix
Update your Ledger Live application, most issues occurs by outdated version:
- Ledger Live
- Ledger Wallet
Step 1: Close your Tezbox app so that it is not interfering with access to your Ledger device.
Step 2: Close your Galleon app and unplug your Ledger device. Make sure you are using the USB cord that was supplied on purchase.
Step 3: Connect your Ledger device to your PC and open the Tezos application.
Step 4: Now, you can open the Galleon app with the Ledger device still plugged into your PC, and the problem should be resolved immediately.
Your wallet should now be synced up with Galleon, and you shouldn’t run into any more problems with the connection. Make sure you have any password with Galleon written down on a piece of paper that is securely stored. Some investors recommended that the piece of recovery paper is stored in a lockbox that is flameproof. Your private key and recovery phrase are both crucial pieces of information to keep on your paper.
Conclusion
Tezbox has been running into a lot of problems recently as users have been receiving a lot of errors on the backend, and no updates have been pushed or scheduled to fix them. Often the errors have caused users not to be able to transact with their cryptocurrency, which means it could be months before you can access your Tezos on the platform.
This has caused investors and Tezos enthusiasts to upload their private key and Ledger device to Galleon, which has been responsive to errors.