Tezbox is a decentralized wallet primary used to keep and send native token. It is available on google chrome, mac os, windows and android software. Due to recent bayblon system updates there have been many unresolved problems and operations that keep surfacing and persisting. This tutorial will helpfully solve the most common problems in Tezbox and Galleum wallet.
TezBox Wallet solution Index
1.0 TezBox Wallet not responding [solution]
1.1 Tezbox not sending using ledger [solution]
1.2 Tezbox fund transfers not working [solution]
1.3 Tezbox can’t withdraw funds [solution]
1.4 Tezbox “ Send operation failed” [solution]
1.5 Tezbox incorrect password error massage [solution]
1.6 Tezbox: Can’t see KT account after logging in Tezbox wallet [solution]
1.7 Tezbox: Tez gone but on tzscan [solution]
1.8 Tezbox: Tez transactions aren’t displaying [solution]
1.9 Tezbox: Ledger not working with Tezbox [solution]
2.0 Tezbox: I can’t create a KT address in Tezbox [solution]
2.1 Tezbox: How to delegate Tezos XZT with Texbox online wallet [solution]
2.2 Tezbox: Unable to retrieve tezzies from fundraiser [solution]
2.3 Tezbox: Can’t send from TezBox to Bakechain [solution]
2.4 Tebox: I can’t access my Tezbox and KTaddress after logging out [solution]
2.5 Tezbox: Success transaction via Tezbox but tzscan failed [solution]
2.6 Tezbox : Incorrect Transactions Or Ones That Don’t Display [solution]
Galleon wallet solution index can be found below.
1.0 TezBox Wallet not responding [solution]
Problem: This typical error appears when you’re trying to operate the Tezbox wallet across all platforms but you don’t recieve payouts from tezgate baker and other delegators. This is occurs When operating Tezbox wallet, the server dashboard may not indicate that the Node is offline and thus leaves you confused on why it’s not working.
Solution: This problem is due to one of the public Node is offline but is simple to fix.
Step 1: On your TEZBOX Wallet by Web!
Go ****to settings > choose a different node
Step 2:
Resolve this by choosing an alternative RPC node. E.g Tezos ukraine or any other RPC address you want to use. You can also copy and paste your own RPC address if you have one.
- 1 Tezbox not sending using ledger [solution]
Problem:When trying to send funds to fundraiser wallet from ledger, the fundriaser wallet doesn’t show any transaction and fails to initiate the transaction in the first place. It’s allowing you to deposit funds but not send funds outside your ledger. I was able to deposit from my Tezbox to my ledger but not from my ledger to my tezbox. How do fix this?
**Solution 1: **Make sure that your wallet balance isn’t completely empty when you are transferring funds. Your wallet must have funds in order to be connected to a node to prevent your funds from being locked out.
Make sure your Ledger Live is up to date
**Download Ledger Live here**
**Step 1: **On your Ledger, Transfer amount with at least 0.01 xzt in your wallet
- 2 Tezbox fund transfers not working [solution]
**Problem: **You are able to login and see your balance and kt address but cannot initiate any transfer. Even When you Update Tezbox > clear and restore, the wallet still doesn’t work. This is due to accounts created using an earlier version of Tezbox wallet changed the format of the stored data which is different with the upgrade.
Solution:
move to TEZBOX Wallet Click Here
Step 1: Unlock your wallet for the first time after the upgrade and you’ll see an error prompt
**Step 2: **Simply click continue to get rid of error
**Step 3: **Click the clear Tezbox on the password screen. Then you will return to to the first screen where you can restore your wallet.
**Note: **It is recommended for your Tezbox wallet to have at least 0.01 in your Tz1 address before transacting from the kt1 account. Use the Tezos mainet faucet to obtain the required Tez needed. Then click “Update fees” before sending. Avoid changing the fees manually.
Tezos mainnet faucet: https://faucet.tezos.com
**Alternative: **Make sure the wallet application is open before sending. Otherwise, the wallet application has to be opened on ledger before transfering funds.
1.3 Tezbox: Can’t withdraw funds from Tezbox [solution]
**Problem: **Trying to send all the balance XTZ tokens but is says that “opetation failed- balance too low”
move to TEZBOX Wallet Click Here
Solution:
It is recommended for your Tezbox wallet to have at least 0.01 in your Tz1 address before transacting from the kt1 account. Use the Tezos mainet faucet to obtain the required Tez needed. Then click “Update fees” before sending. Avoid changing the fees manually.
1.4 Tezbox: “Send operation failed” [solution]
**Problem: **Failing to send to tez to addresses on gate.io or other exchanges. This brings the error “Send operation failed” thus failing to send the balance.
Solution:
move to TEZBOX Wallet Click Here
**Step 1: **Make sure you have correctly copied the address, word by word.
**Step 2: **It is recommended for your Tezbox wallet to have at least 0.01 in your Tz1 address before transacting from the kt1 account. Use the Tezos mainet faucet to obtain the required Tez needed. Then click “Update fees” before sending. Avoid changing the fees manually.
1.5 Tezbox incorrect password error massage[solution]
**Problem: **Tezbox displays “Incorrect password” after attempting to access your wallet from web wallet.
move to TEZBOX Wallet Click Here
**Solution: **You can resolve this issue by restoring your wallet which is done by using your seed words you used during registration and your private key.
1.6 Tezbox: Can’t see KT account after logging in Tezbox wallet [solution]
Problem: After creating or using an existing KT delegate account, it shows initial transaction of KT1 account but doesn’t give access to KT1 account itself.
move to TEZBOX Wallet Click Here
**Solution: **To fix this you need to import by going to contracts. This is found by navigating on your dashboard wallet and click create or restore from memory.
1.7 Tezbox: Tez gone in wallet but on tzscan [solution]
Problem: Sometimes after making a Tez transaction, the funds are missing but can see it on the tzscan. How do you solve this?
move to TEZBOX Wallet Click Here
**Solution: **This is a common error that happens on Texbox. Simply wait up to 1 hour and constantly refresh your wallet by opening and closing. Tezbox can sometimes be out of sync and takes time to re-sync everything.
1.8 Tezbox: Tez transactions aren’t displaying [solution]
**Problem: **Due to constant connection issue that persists most of the time. Tezbox nodes are constantly under heavy load and might take time for your wallet to sync with the node. But you can still use this solution if the problem persists for a long time.
move to TEZBOX Wallet Click Here
**Solution: **On the main Tezbox page, restore your Tezbox account using your private key or word seed given to you when you first registered. This will force connect to the node and update all your wallet transactions.
**Alternative: **When you make a transaction, and they aren’t displaying or arent displaying correctly, then you need to update your wallet. Your wallet needs to have a version number as the picture below depicts. If not, your surest bet is to update it.
To fix this, you need to update your Windows, macOS, or Chrome. If you are using the Web wallet, you can perform a refresh by using Ctrl+f5. If you’re using the mobile app, we advise that you keep your ears peeled as we will give updates. However, if you are updated and still encounter this problem, then it might be because of the newly developed API service that TezBox is using — and the team is working tirelessly to fix the concerns.
1.9 Tezbox: Ledger not working with Tezbox [solution]
**Problem: **When you try sending the whole Tezos balance from a Ledger nano wallet back to your Tezbox, you gen an error. In other words, you cannot transfer from your ledger back to your Tezbox machine. It only allows you to deposit into ledger but not send.
Make sure your Ledger Live is up to date
**Download Ledger Live here**
**Solution: **This error is due to fact that you’re trying to withdraw all the balance which is unachievable. It is recommended for your Tezbox wallet to have at least 0.01 in your Tz1 address before transacting from the kt1 account. Use the Tezos mainet faucet to obtain the required Tez needed. Then click “Update fees” before sending. Avoid changing the fees manually.
2.0 Tezbox: I can’t create a KT address in Tezbox [solution]
**Problem: **After clicking add account and you are prompted with an account fee. It then shows an error saying “unregistered_delegate”.
move to TEZBOX Wallet Click Here
**Solution: **Make sure that you’re creating a new KT address **using Tezbox web wallet **as it is updated frequently and has less bugs. Tezbox application software on windows, android and mac are less frequently updated and can give this error.
**Alternative: **Use Galleon to create a new KT address. It should work properly.
2.1 Tezbox: How to delegate Tezos XZT with Texbox online wallet [solution]
Problem: How do you delegate Tezos XZT with Texbox using online wallet
Solution:
move to TEZBOX Wallet Click Here
l **Fund your KT1 account- **this is done by sending XZT from your main account to your KT1 account. Go to your main menu account and click the “Send” tab. Insert your KT1 address as the destination address and input the amount.
**Step 1:Go to your KT1 account- **click on the delegate tab.
Step 2: **Select a baker/ enter address- **You should select a baker of your choice or go on “custom” and paste the baker address.
**Step 3:Update delegate- **click on “Update delegate” which will bring a window “ Awesome!” “delegation operation was successful”
2.2 Tezbox: Unable to retrieve tezzies from fundraiser [solution]
Problem: “Activation was unsuccessful please ensure the code is right, or leave it blank if you have already activated it” message is displayed When you try restoring your Tezos ICO wallet. Even though you have verified the password, have the public has and email.
**Solution: **This is quite simple. Just leave the activation code field blank.
move to TEZBOX Wallet Click Here
2.3 Tezbox: Can’t send from TezBox to Bakechain [solution]
**Problem: **Trying to send any amount of XZT out of Tezbox to Bakechain and keeps displaying “error check your imputs”.
**Solution: **This is a common error that happens on Texbox. Simply wait up to 1 hour and constantly refresh your wallet by opening and closing. Tezbox can sometimes be out of sync and takes time to re-sync everything.
move to TEZBOX Wallet Click Here
**Alternative: **Try using the online web wallet version.
2.4 Tezbox: I can’t access my Tezbox and KTaddress after logging out (fundraiser) [solution]
**Problem: **Logging out of tezbox and trying to put fundraiser information to restore wallet for the second time results to lost access to KTaccounts for delegating coins.
move to TEZBOX Wallet Click Here
Solution: You can fix this issue by going to tzscan > find your KT addresses, in tezbox on setting > import KT address.
2.5 Tezbox: Success transaction via Tezbox but tzscan failed [solution]
When Transactions That Are Successful In The KT1 Prompt A Failed Error Message In Tzstats.Com
This issue is caused basically by a wallet that isn’t updated. Sometimes with an updated wallet, the error message might pop up as a result of low or zero tz1 funds or when your fee or gas has problems.
Same as the rest — the Babylon upgrade.
move to TEZBOX Wallet Click Here
**Problem: **Your gas and fee must be set correctly. The picture below shows the recommendable gas and fee amounts needed. Does the problem persist? Your tz1 address is probably low on funds and cannot pay for the fee and gas. You will have to move XTZ to this manager account (tz1) or set it to a zero fee and hope a delegate buys in.
Setting a zero fee is easy. After setting the gas fee to 30k, click the link to the Custom Fee and put zero (0).
2.4 Tezbox: Unable to retrieve tezzies from fundraiser [solution]
**Problem: **“Activation was unsuccessful” appears when trying to create an ICO wallet by entering a seed from the Fundraise PDF in order to create “ fundraiser wallet”.
move to TEZBOX Wallet Click Here
**Solution: **Leave the activation code field blank.
2.5 Tezbox: Can’t send from TezBox to Bakechain [solution]
Problem: When Trying to send funds from tezbox to Bakechain, it keeps getting a failure and tells you to check your inputs. Restoring the wallet onto a computer using private keys does nothing.
move to TEZBOX Wallet Click Here
**Solution: **Check all input and make sure that all information is present
Step 1:Make sure the address, fees and amount is correct and doesn’t exceed your wallet balance.
2.6 Tezbox : Incorrect Transactions Or Ones That Don’t Display [solution]
**Problem: **When you make a transaction, and they aren’t displaying or arent displaying correctly, then you need to update your wallet. Your wallet needs to have a version number as the picture below depicts. If not, your surest bet is to update it. The Babylon upgrade is not backward compatible, and that is the reason for this error message in case you are using an older version.
move to TEZBOX Wallet Click Here
**Solution; **To fix this, you ought to update your Windows, macOS, or Chrome. If you are using the Web wallet, you can perform a refresh by using Ctrl+f5. If you’re using the mobile app, we advise that you keep your ears peeled as we will give updates. However, if you are updated and still encounter this problem, then it might be because of the newly dev.
Galleon wallet solution index
2.7 Galleon: Sent transaction locked in pending [solution]
2.8 Galleon: not showing delegation addresses [solution]
2.9 Galleon: can’t transfer XZT from tz address in galleon to KT address [solution]
3.0 Galleon: How to create a new Manager Address/newly delegate to multiple bakers? [solution]
3.1 Galleon: can’t transfer a delegated KTZ account from one TZ1 account to another [solution]
3.2 Galleon: How to configure Galleon or Tezbox with a local node [solution]
3.3 Galleon: How to send XTZ from a existing KT1 account to another address (like an exchange to sell XTZ on that exchange) [solution]
2.7 Galleon: Sent transaction locked in pending [solution]
**Problem: **When you’re attempting to send XTZ from galleon from TZ or K1 addresses. All transactions are stuck/locked in pending which generates a 404 error “ Path [{kind:generic,error:Prevalidator is not running, cannot inject the operatin.}] not found”
Solution:
move to TEZBOX Wallet Click Here
This is due to a node issue that can resolved by doing the following:
Step 1:
Go to settings > Choose a different node > set up custom Tezos node
Step 2:
Change the Tezos node to https://mainet-node.tzscan.io:443
Step 3:
Change the custom node name to “tzscan” without quotes and leave the API key blank
2.8 Galleon: not showing delegation addresses [solution]
**Problem: **When I delegate to several bakers and then open Galleon wallet. The only thing visible is my manager address.
move to TEZBOX Wallet Click Here
**Solution: **Upgrade your wallet to version v.0.7.0b or later using the link:
https://github.com/Cryptonomic/Developments/wiki/Galleon:-Releases
And try delegating. It should work now with no problems.
2.9 Galleon: can’t transfer XZT from tz address in galleon to KT address “operation failed” [solution]
Problem:
I want to withdraw XZT back to manager account but nothing happens. The transaction is seen like it’s pending in the KT account and then the transaction disappears.
Solution:
move to TEZBOX Wallet Click Here
**Step 1: **Open your KT1 address and select the withdraw option
**Step 2: **Select Medium or high fee option- please check that your manager account (TZ1) account has enough balance to cover the fee.
**Step 3: **Paste your wallet password and click withdraw
**Step 4: Success! **You can now check your TZ1 address for balance.
3.0 Galleon: How to create a new Manager Address/newly delegate to multiple bakers?[solution]
**Problem: **How to create a new Manager Address/newly delegate to multiple bakers?
move to TEZBOX Wallet Click Here
**Solution: **Your Tz1 address is the implicit account and Kt1 addresses are smart contracts. Each implicit account can only delegate to one baker. Ledger supports having several implicit accounts, however Galleon does not.
3.1 Galleon: can’t transfer a delegated KTZ account from one TZ1 account to another [solution]
**Problem: **Is it possible to transfer the delegated account to a different TZ1 account?
move to TEZBOX Wallet Click Here
**Solution: **It’s not possible to delegate your account. You should keep receiving rewards for your current address until the new address update rolls by.
3.2 Galleon: How to configure Galleon or Tezbox with a local node [solution]
**Problem: **Having trouble connecting wallets to a local nodes on the same machine. The ports are correct and are listening. TLS looks good but it still isn’t working, How do I fix this?
Solution:
move to TEZBOX Wallet Click Here
Not as intuitive as one can imagine. The following has been done on a machine with Fedora OS running a Tezos node.
First as a user create a certificate and a key:
openssl req -x509 -newkey rsa:2048 -nodes -keyout server.key -new -out server.crt -subj /CN=localhost -reqexts SAN -extensions SAN -config <(cat /etc/pki/tls/openssl.cnf <(printf '[SAN]\nsubjectAltName=DNS:localhost,DNS:127.0.0.1,IP:127.0.0.1')) -sha256 -days 3650
Install node.js as root:
dnf install nodejs
(the above command will install also npm (js package manager))
install local-web-server, as root:
npm install -g local-web-server
run local-web-server as a user:
ws --https --hostname 127.0.0.1 --key /home/user/server.key --cert /home/user/server.crt --rewrite '/chains/* ->http://localhost:8732/chains/$1' -v
the command assumes that the certificate and the key are in /home/<user>, the Tezos RPC port is 8732, the default port for 127.0.0.1 is 8000 (the flag -v is for verbose output).
Use Chrome to connect to https://127.0.0.1:8000 and click on proceed to 127.0.0.1 (unsafe)
then type the f12 key and follow “view certificate” -> “details” -> “export” and save the certificate as PKCS #7 Certificates (e.g. output name localhost).
Make sure that nss-tools is installed (for other linux distros it is called libnss3-tools).
From the location where the localhost file has been saved, as a user type:
certutil -d sql:/home/max/.pki/nssdb -A -t "P,," -n localhost -i localhost
Restart Chrome, now connecting to https://127.0.0.1:8000 should not show any warning.
Go to https://wallet.tezbox.com and open an existing/new wallet then go to setting (upper right rod) and replace https://rpc.tezrpc.me with https://127.0.0.1:8000
It also works with Opera browser. Instead of using F12 to enter the developers mode, type Ctrl+Shift+I then go to security -> view certificate, the rest is the same. Green light for TezBox connected to a local node using Opera.
3.3 Galleon: How to send XTZ from a existing KT1 account to another address (like an exchange to sell XTZ on that exchange) [solution]
Solution:
In order to withdraw your XTZ from your KT1 account
Step 1:
click on the ‘’manage delegation’’ tab and on ‘’withdraw’’.
Step 2:
Enter the amount that you want to withdraw from this address.
Once confirmed, it will display your manager address after being deducted from your KT1 address.
Step 3:
After that you can send your funds to an exchange or a different wallet.
**Note: **this will affect your delegation. If you move funds out, your balance will decrease which in turn will decrease your earnings. Same goes for adding funds. Your rewards will increase because you are holding more coins.
Final Words
The above error issues are the most common; however, if yours doesn’t appear here, you can contact this email [email protected] with your specific issues.
Ensure to include your firmware version, platform (Windows, macOS, mobile, chrome, etc.), the problematic address details, as well as your tz1 balance and the problem details.
You can also send a screenshot of the details on the bottom left of your dashboard, like the one that displays your app version, level, etc.