How To: Fix Black Screen After Ledger Update

Source: [https://www.ledger.com/ledger-launches-ledger-live-the-all-in-one-companion-app-to-your-ledger-device/](https://www.ledger.com/ledger-launches-ledger-live-the-all-in-one-companion-app-to-your-ledger-device/)
Unfortunately, with a black screen, your options are limited, as it is almost always a unique error that needs to be investigated by the Ledger support team. However, some cases of Black screens have been reported with available solutions. A black screen does not mean that your cryptocurrency has been lost or is stolen, so don’t panic.

Introduction

Today we will look at some possible reasons as to why you are getting a black screen and will explore some solutions. We will also look at some other ways in which you can solve the issue.

Steps

Most of the Ledger Live issues can be resolve by updating Ledger Live application!

Download last version Ledger Live for:

**Download Ledger Live for Windows**
**Download Ledger Live for Android**
**Download Ledger Live for MAC OS**
Step 1: Delete and Reinstall Ledger Live and connect your device again by initializing it. If you are not sure how to do this, then you can read a walkthrough guide here.
Step 2: If the first step didn’t fix the problem, then you should try updating it to the newest firmware. If there is an update available, then you may need to install it to fix the issue. A step by step guide is available here.
Step 3: If none of these options work, then you will need to contact the Ledger Live support team and give them specific information about your issue.

Reasons it could not be working

Other than the steps that are above, you could be getting the error because the Ledger device is broken. Many people have had this problem before in the earlier versions of Ledger. You can receive another device for free if you contact the support team.

Conclusion

Getting a black screen when you are dealing with cryptocurrency can be scary, but don’t worry, this error has happened before. Your cryptocurrency will be safe even if your device is broken/malfunctioning since you have the recovery phrase written down. If your device is broken, you can go through the recovery steps with the new device to reset it back to normal.