Folks, I'm about to relate my experience using Jaxx wallet software in case that may be helpful or otherwise of interest to others. Let me say at the outset that I'm a beginner with cryptocurrencies, so the breadth of my knowledge and experience in the crypto space is necessarily limited. I will explain what led me to conclude that the Jaxx wallet software is troublesome to the point of being unreliable.
To start, I opened a Coinbase account for a supply of bitcoin. I work a lot on a desktop PC so I chose to open a Jaxx wallet since they offer a Chrome extension version. I sent some bitcoin from Coinbase to my Jaxx wallet and waited for it to appear. I understood that it can take a while and that's OK, but when it wasn't showing up after a week I contacted Jaxx tech support. They gave me a lot of things to try, including opening the Android version of Jaxx on a mobil device and after another week the correct amount of bitcoin did appear on my Jaxx Chrome extension version.
But then I noticed that the bitcoins hadn’t shown up on the Android version of Jaxx and I reported this to Jaxx tech support. They gave me a number of suggestions, but the Android version of Jaxx continued to report “No transactions.” After a couple of weeks of seeing the bitcoins on one version of Jaxx but not on the other, and Jaxx tech support hadn’t been able to find a solution, I decided that I would have to come up with my own solution to the problem, and that was to use a different wallet software.
I would say this is a serious issue that undermines the trust that cryptocurrencies are supposed to be based on.
Needless to say, I wouldn’t recommend using Jaxx wallet software.
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