Dear jjnieto,

Thank you for your post.

Please be informed that there were issues with ETH transactions due to the extremely high congestion of ETH network and its memory pool was heavily loaded. But as soon as the network load reduced, all the transactions were successfully processed and all the customers received their crypto funds.

Thus, the issue was from the side of the blockchain. It is absolutely excluded that we were trying to scam you or support some fake transactions. CEX.IO is a legal licensed company.

Kindly let us know, if your issue was resolved as well and you received your ETH funds.

In case you need any assistance, please feel free to contact our Customer Support team via the next channels:
https://support.cex.io/hc/en-us/requests/new - Help Centre
https://www.facebook.com/CEX.IO - Facebook
https://twitter.com/cex_io - Twitter

We are happy to assist you 24/7.