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A Quality Management System is an instrument that allows any organization to plan, execute and control the activities necessary for the development and fulfillment of its objectives, through the provision of services with high quality standards, which are measured through customer satisfaction indicators.
Main benefits of having a quality management system:
1. Produce greater efficiency and effectiveness in processes:
The implementation of a quality management system in an organization has the purpose of increasing efficiency and effectiveness, and therefore the quality of its processes. They establish procedures that guarantee the fulfillment of the proposed goals, optimizing the use of resources and that must be carried out by all employees.
2. Promotes employee motivation:
The quality management system ensures that the functions of each position are clear and defined, allowing a better understanding of their roles and how they affect the quality and success of the organization; establishes customized training plans, which offers employees the opportunity to grow and develop in those areas that require it for their personal benefit as well as for the company. The quality management system seeks to ensure that employees are motivated and satisfied, as they will perform well in the organization.
3. It gives international prestige:
The ISO 9001 standard, which establishes the requirements for the implementation of a quality management system, is a worldwide mark of quality management, by implementing this standard the organization will be trustworthy. The objective of many companies is to export their products and/or services, and the ISO accreditation will greatly favor its establishment and credibility in the international business environment.
4. Improved process management:
Managers can learn through the implementation of procedures to identify the improvements that are necessary for the organization's progress. These procedures ensure correct decision making and rule out the risks of any costly errors.
5. Provides the highest levels of customer satisfaction:
The fundamental principle of standards oriented quality management is continuous improvement. Standardization in a company allows it to define what a quality product or service should be and how it should work to satisfy customer needs, which translates into higher yields. It also provides the framework for periodically re-examining whether these needs are being met, with the goal of continuous improvement.
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Hello @yossaeluz
I totally agree with you, the implementation of a quality management system in an organization provides countless benefits and contributes to success in less time.
I had the opportunity to work in this area and give consultancy and the experience is really satisfying and rewarding.
Great read, thank you for sharing.
Best regards.
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Hello @janettyanez Yes, definitely when we have the opportunity to work in companies under quality standards it changes our way of doing things, I am very glad that we share these ideas...greetings!
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Quality management system is always needed in any company, business or organisation to succeed
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Hello @mandate Certainly, and I am one of those who think that if both private and public institutions worked under the principles of quality management, countries would not have so many problems... greetings!
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Making sure you provide quality is key in how much people would value and trust your company. It automatically translates to a large network of customers ready to pay the price. Great piece
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