I agree, but I do feel they made a lot of attempts to contact them before the soft fork. And even after. They didn't without any connection. They announced it was temporary and expressed the desire to communicate. Before the softfork, the only communications coming from the tron side were that a token swap was going to happen on a timeline, and if the swap wasn't done, that your Steem would "turn into nothing". There was also the deal with Justin using tron Genesis tokens in voting which he wasn't supposed to do.

So with all that going in and the combination of no other communication, I can understand why they took that action. I may feel they went a little too far by implementing a total freeze, but that was also mitigated somewhat by the public declaration of it being temporary.

From that point, it went downhill.