You have free will, no matter what others may tell you. However, you can only be as free as your environment and mental life. Take for example, slavery used to be acceptable in the United States. Are supporters of slavery exercising their own free will to support the idea of slavery, regardless whether if its right or wrong? If its so commonplace in a culture, it may never occur to someone that it's wrong.

What if they don't want 'help' ?